Delivery

SHIPPING:

Please note that selected items will be shipped from our European store, with a shipping cost of $30. You will not be charged any additional duties and taxes. Please note, shipping times can take between 5 - 10 working days when shipped from Europe. You will be notified at checkout of your shipping cost and delivery timing. 

LOCAL SHIPPING:

We know how important it is for you to receive your order as soon as possible.
For items that can be fulfilled locally, we offer a flat rate of $15 for orders shipping within Australia, and ship Australian orders via Australia Post on an express service. 

Please note shipping times can take between 1-10 days within Australia*.

PRE ORDER:

Please keep in mind that all pre-orders take at least 4 weeks, as each garment is hand-made.

*We continue to monitor the COVID-19 situation very closely, and operate in accordance with all government health and safety advice.
While orders are currently being shipped with express delivery, our delivery partner may be incur minor delays on their usual delivery times.

Frequently Asked Questions

What courier company do you use?

Orders shipped via our Australian store are shipped via DHL and Australia Post.

What countries do you deliver to?

Our Australian store delivers to Australian addresses only, for delivery anywhere else, please visit our international store.

Do you deliver to PO Box addresses?

Yes, we can deliver deliver to Australian PO Box addresses, when shipping from our Australian store only.

Do you deliver to hotels?

Yes, we can deliver to your hotel.

Do I have to sign for delivery?

Pippa Holt Kaftans Australia orders are shipped registered express post. If nobody is home when the parcel is scheduled for delivery, the courier may leave the parcel at your address - so long as there's a safe place. 

Can I track my shipment?

It's easy to track your order by logging in to your account. Alternatively, visit Australia Post and enter the tracking number provided via email. Or if you require assistance, you can contact the Customer Care Team on clientservices@pippaholt.com.

 

Returns

We hope you are delighted with your order. If you are not perfectly satisfied, you may return full priced products (sale products excluded unless faulty) within 14 days of date of receipt.

Returns are a flat fee of $15. We will deduct the cost of your return from your refund when the good/s are received in line with our policies and processed by our team.

To lodge your return, simply complete our returns form. Once your return is lodged, you will receive further instruction via email.

Sale products are not eligible for a refund or exchange unless deemed faulty.

Please note, sale markdowns cannot be retrospectively applied to previous orders.

How to Use our Returns Service

To make a return or exchange please follow these three easy steps.

  1. Check that your item(s) meet our returns policy. Then please get in touch via our ‘Returns Form’ page citing your order number, contact details and the item(s) you wish to return/exchange.
  2. We will then be in touch via email within 2 business days to provide a pre-paid returns label. This label needs to be printed and affixed to your parcel.
  3. Deposit your parcel at your nearest Australia Post Mailbox or Office.
Once we receive your return we shall be in touch with regards to the status of your return/exchange enquiry.

    If you need any assistance please contact our Customer Care Team by email clientservices@pippaholt.com.

    Returns And Exchange Policy

    All successfully returned items will be credited to the original payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to email us on australia@pippaholt.com.

    Please read our return policy carefully to ensure you can proceed with your request as quick as possible.

    All returns should be sent back to us in their original packaging provided.
    You have 14 days from receipt of order to request your return/exchange. You will receive your returns label by email. The items must then be returned within 5 days of receiving your label.

    The item(s) should be returned unworn and in perfect condition, with all PIPPA HOLT KAFTANS garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

    Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.